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Submit New Claim

Claim Procedure
1.Claim Submission
Submission through eClaims Service (online platform)
2.Acknowledgement
Acknowledgement email will be sent upon receipt of claim submission
3.Claim Results
Claims department will process the claim upon receipt of all documents
Important Note: If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information

Click here to submit a new claim

Submit New Claim

Click here to submit additional documents if you already have a claim number

Upload Additional Claim Documents

Click here to find out what documents are required for a claim

Travel Insurance Claim Form and Requirements

Please contact Claims Department for any claim enquiries.

Claims hotline: (632) 8689-6639

Claims email: claimcare.ph@starrcompanies.com

Address: 23/F, Tower 2, The Enterprise Center 6766 Ayala Avenue corner Paseo de Roxas Legaspi Village, Makati City 1226, Philippines

Office Hours: Monday to Friday, 9:00am to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)